Customer Service Reservations Coordinator

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Orlando, FL

Job status
Full time
$35,000.00 – $65,000.00 Annually
Job description
Do you love to go on vacation? Do you like to talk to people about going on vacation?

If yes, why not build a career out of it? We talk vacations every day! Vacations provide us the ability to relax, unwind, recharge, explore and life long learning!

We are currently recruiting reliable, professional, sales and customer service minded individuals who are great on the phone to join our growing Inbound Reservations Team at the Wyndham Destinations Marketing Contact Center, located in South Central Orlando near Orange County Conv. Ctr.

As a Customer Service Reservations Coordinator you will be part of the Reservations Team and will be helping to deliver on our arrivals, increase revenue for the department, and guarantee tour volume for the resorts.

As a growing company, we go above and beyond to provide competitive salaries and an impressive benefits package:
• Salary of $35,000-$65,000+ a year.
• Paid training and career advancement.
• New Hire Bonus of up to $2,000
• Medical/Dental and Vision care plans within 30 days of employment.
• 401(k) program that matches dollar for dollar up to 6% of salary (to government max).
• Tuition reimbursement.
• Positive dynamic culture, on-site team events
• Travel discounts to stay at our beautiful hotels and resorts worldwide.

We invite you to check us out here:

Education requirements
• Minimum high school diploma or GED
Experience requirements
• 12 months customer service, reservations or equivalent experience.
• 12 months call center preferred.
• Must be a true, service-minded professional with the ability to respond to a wide variety of customer needs. Background might include: call center, retail, restaurant, hospitality, entertainment, travel, reservations, dining (concierge, bartender, server), college athlete or coach, or similar industry experience).
• Must be an excellent listener and an effective communicator by being positive, professional, and informative.
• Must have a clear phone voice.
• Knowledge of basic Computer Office Software applications (such as Microsoft Office, Word, Excel).
• Service inbound calls from our potential customers, as well as our owners.
• Assist with the finalization of travel packages by researching, reviewing, and confirming accommodations through our central reservation system.
• Maintain a high-level of customer satisfaction.
• Address any escalated customer service issues that may arise.
Work hours
• You will work 2pm-10pm four days during the week and you will work either a Saturday or Sunday from 9am-6pm. You will have one weekend day and one weekday off. You must have the capability to work flexible hours including weekdays, evenings, weekends.

About Wyndham Destinations (NYSE:WYND)
We believe in putting the world on vacation. Our global presence in 110 countries at more than 220 vacation ownership resorts and 4,300+ affiliated exchange properties distinguishes Wyndham Destinations as the world’s largest vacation ownership and Exchange Company, with North America’s largest professionally managed rental business. Each year our team of 25,000 associates delivers great vacations to millions of families as they make memories of a lifetime. Our world is your destination.

Envision your career with one of the world's largest hospitality companies. With over 7,000 hotels, 145 Vacation Ownership Resorts, 200,000 rental units and more than 25,000 associates across six continents you'll discover the rewards of working in an energetic environment with caring colleagues. Rewards include a career path with endless opportunities, learning, and mentorship.

We find joy in the journey. We delight in our destinations. We are a diverse and dedicated team. We are caring. We are creative. Every day is a chance to learn something new and influence a global business. This is an excellent opportunity to put your passion for vacation and travel into action!

Apply now to begin your journey to explore this career opportunity with Wyndham Destinations!

We are an Equal Opportunity Employer. Wyndham Destinations is a drug-free workplace and requires a background check prior to employment.